24*7 hours available to serve your customers. People think their team is a receptionist in my office. I really appreciate their speed.” – COO, Dietary Supplements Retailer. The outbound services are extensive and results-driven. Specialty Answering Service is a call center outsourcing firm based in King of Prussia, Penn. Founded in 2005, Acquire BPO's team of around 1,100 employees provides non-voice BPO/back office services and voices services. Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. A hospital consulting firm hired Intelemark to connect the firm with decision-makers within hospitals to let them know about the firm's new services link that could help cut hospital supply chain costs. If your business needs an outsourced call center service, these are the top five options for you to consider: From low-volume answering services to high-volume sales calls and tech support, there’s an option for everyone on this list. The platform gives you information related to single calls as well as your historical data at scale. – Manager, IT Industry Company, Rajasthan State Award for Export Excellence (2010-2011). The team continues to excel at building a positive rapport with the client and external stakeholders. The team responded to inbound leads and called new free trial members. Smith.ai provided ongoing call services for a law firm. They’ve helped businesses across every industry you can imagine. Helpware is a call center located in Los Angeles that was founded in 2015. You’ll also have access to online reporting 24/7. The client estimates that the team at Flatworld Solutions has saved their organization over 40 hours of work. They go through this process to become an extension of your existing team. Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. – IT Executive, Energy Company. – CEO, IT Company. Martal Group is a sales agency based in Oakville, Canada and San Francisco. Leave a Reply Cancel reply. A real estate company needed to hire a business services team for call services to improve their debt collection rates. Your business can benefit from a custom live call center that matches your brand image and fits within your budget. Intelemark is an appointment setting and B2B lead generation company based in Scottsdale, Ariz. VSA, Inc. conducted research and developed a list of potential companies, and set up meetings for the client with the C-Suite individuals of those companies. Salesify is an information technology firm that has offices in the United States, the Philippines, and India. A marketing firm wanted to handle more inbound phone calls. He was able to answer their questions and even came on sales calls with me to introduce me to the leads. These cookies do not store any personal information. – Sales Manager, Industrial Automation Company. Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. We invite all companies and organizations that engage in on-line customer interaction to join the association for promoting the well being of the industry. "Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. It was founded in 1980 and has grown to a team of about 225 employees. High Tech and local companies have been outsourcing to call centers in California for over 40 years. It was founded in 2016 and now has a team of around 20 that is exclusively dedicated to providing voice services. Make sure you understand how you’re being charged before you commit to a contract. A call center phone system is an important tool used by contact centers to establish and maintain effective communication channels with customers, suppliers, and various agencies connected to … OnBrand24 provides cold calling, telemarketing, lead generation, and appointment setting services. "They are helpful...It's been a very good experience." The client processes massive volumes of data from various sources and needed to make their system more efficient. Working with Smith.ai enabled the client to scale its client base and revenue. Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. HKCCA is a non-profit organization representing the entire on-line customer service and interaction in Hong Kong. ARDEM Incorporated is a business process outsourcing firm based in Hillsborough, New Jersey with an additional location in India. They conducted market research to identify target audiences and drive leads for third-party startup partners. The team recorded names and numbers to ease their return call process. It’s been very helpful in our scaling efforts.” – CEO, Law Firm. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. As you can see, higher volume businesses get a better discount per minute. "I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. They offer support in multiple languages, customizable scripts, video calls, and text messaging. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. “The abandon rate was exceptional, basically zero. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth. “When a call is transferred to me, people always give very positive feedback about their experience speaking with the Smith.ai team. Their support has which improved client relations and increased the quality and number of leads. " "We were able to close two new deals in the first three months, which was huge for us. The company, founded in 2001, has a team of 100 people who specialize in voice services. 31West is one of the top call center outsourcing companies in the USA. Other companies outsource call center operations to a BPO (such as Alpine Access or Convergys) that hires work at home agents. These businesses have customers, and the customers are connected with call center agents. Businesses can use TeleDirect’s inbound call services for things like processing orders, qualifying leads, tech support, and help desk services. But Signius is available 24/7 and can answer calls even when your store is closed. SunTec India is a multi-process IT outsourcing company based in New Delhi, India with an additional office in Laguna Beach, Calif. , Excellence in Customer Service 2019 The telecommunications vendor has fewer than 50 employees serving industries spanning from real estate to legal and medical. You also have the option to opt-out of these cookies. That’s why you need to find a call center service that will take the time to understand your business and its needs. CrewBloom is an outsourcing partner based in New York. Call center outsourcing is a practice where a company utilizes the services of an external vendor who specializes in customer support services. — CEO, IT Firm. Our contact center helps businesses enhance customer experience, reduce cost, increase revenue & build customer … In-house call centers are usually costly and labor-intensive. –Project Manager, Software Client. Those canned responses are applied to every business, regardless of industry or customer need. Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Call center services are crucial to any type of business. You have the ability to outsource all or just a portion of your call center functions. Their team conducted a discovery period to garner information about the business and created a custom script. Riemen's provider Inbound call center, Outbound call center, etc. Founded in 1989, SSM helps companies with lead generation and appointment setting services focused on B2B major accounts. They’ll help you come up with a custom solution to improve the customer experience via phone support. Lead Generators International provided lead generation services for an engineering and IT firm. The client needed a partner and realized that Unity Communications could expand its call center services to the Philippines. SAS has bilingual receptionists and virtual office capabilities for their live operators. Our contact center helps businesses enhance customer experience, reduce cost, increase revenue & build customer loyalty. A marketing company had a voice answering service that customers didn't like and often meant that the company missed out on clients because of it. They specialize in voice services. Founded in 2006, Open Access BPO has more than 1000 employees and offers multilingual customer support, sales, digital content management, and back office services. Fortunately, call center services allow you to outsource your customer service phone support in a simple and cost-effective way. It was founded in 1980 and has grown to a team of about 225 employees. The outbound calling services from Teledirect are exceptional as well. They offer many benefits with their service. Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. "They can handle lots of traffic from consumers without failure." “They have highly trained staff for the attention of the calls and a good interface.” – President, Energy Company, Mountain West Capital Network Utah 100 - 22nd Fastest Growing Company — HR Manager, Government Agency, How to Generate More Revenue from Your Podcast. Founded in 2016, their team of around 60 employees provides back-office services and voice services. , Austin American-Statesman: Top Places To Work (2011, 2012, 2013, 2015, 2017) Go4Customer is a contact center outsourcing company that is based in Noida, India with other centers in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad, and Bhopal, India, South Tiverton, UK, and Houston. , in Business Services (2018) Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. California call centers are well suited to conduct everything from b2b outbound to inbound ordertaking and customer support . Common industries that take advantage of the call center services provided by Signius include: For me, the small business call center and answering services from Signius stand out the most. – CEO, IT Tech & Consulting Company. Services provided by Back Office Betties are focused on voice services and receptionist work for legal firms and small businesses. After all, call centers interact with your customers, and you want them to receive the best assistance possible. Their services drove a significant increase in sales. Their team sent out 500–1,000 emails a week. Founded in 1991, their team of 65 focuses on industries like business services, real estate, education, healthcare, government, legal, and hospitality and leisure. In addition to the answering services, SAS provides call center outsourcing, dedicated call centers, lead generation services, and virtual receptionists. This involved cold outreach and scheduling services and mailing of collateral materials. 60% of all US companies that use BPO services do so with Philippine-based offshore contact centers. The client was very happy with the service and said that it allowed them to operate on a tight budget. It has offices in Ukraine and Manila and was established in 2015. Founded in 2005, Salesify's team of over 1,500 employees have over a decade of experience specializing in call center services. and processed orders. Their work produced two to three leads a week. Aside from being one of the top call center companies out there, eCoast Marketing also offers a full range of sales and marketing services designed to help you develop your business further. What’s the best call center service on the market today? Five Star Call Center has everything your business needs to manage customer service calls. This company has 13 employees Communications is an answering service. but do. Software, and we continue to receive the best call services for clients in the business services team for digital! Effective outbound services felt that belkins delivered everything they needed effective outbound services 520 labor hours per.... 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